Frequently Asked Questions
Explore this section to find comprehensive answers to all your questions about the loyalty program.
The ACG Go Loyalty Program is a points-based system designed to reward our valued customers. You can earn points by shopping and completing tasks on our website. Points can be redeemed for discount coupons or exclusive benefits, limited-edition or not-for-sale prizes!
You can earn points in the following ways: • Earn X points for every $1 spent • Complete tasks on our website in the Rewards center (located on the left bottom of each page), such as writing reviews, signing up for an account, or following us on social media.
You can redeem your points for: • Discount coupons • Exclusive benefits • Free limited-edition or not-for-sale merchandise
Yes, points expire on July 31st each year. However, if you earn points by making a purchase within one week before the expiration date, you can contact our customer service team either in-store or online, and we can help extend your points for another year.
If you return or cancel an order, the specific points you have earned from this order will be recalled from your account.
Gift inventory updates in real-time and may sell out. If this happens, contact our online customer service team through the live chat tool or visit our store to ask the staff for a points refund!
If you have more questions, feel free to contact our online customer service team through the live chat tool or visit our store to ask the staff.
Ways to earn
Earn more points for different actions, and turn those points into awesome rewards.
Get more points by completing these missions
Ways to redeem
Spending your hard-earned points is easy. Simply apply your points for a discount at checkout.